Privacy Policy

Information We Collect

Personal Information

When you register for an account, we may collect:

• Name and email address
• Company name and job title
• Billing information (processed securely through Stripe)
• Phone number (optional)

Usage Information

We automatically collect certain information about your device and usage:

• IP address and browser type
• Device information and operating system
• Pages visited and features used
• API usage and conversion metrics
• Error logs and performance data

Document Information

When you use our conversion services:

• Uploaded documents are processed temporarily
• Metadata may be collected for optimization
• Documents are automatically deleted after processing
• We do not store or access document content beyond conversion

How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process your transactions and manage subscriptions
• Send service updates and important notifications
• Respond to customer support requests
• Improve our services and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information. We may share information with:

Service Providers

• Payment processors (Stripe) for billing
• Cloud infrastructure providers (DigitalOcean, AWS)
• Analytics services for usage insights
• Email service providers for communications

Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of users or the public

Data Security

We implement industry-standard security measures:

• 256-bit SSL encryption for all data transfers
• Encrypted storage for sensitive information
• Regular security audits and penetration testing
• Access controls and authentication protocols
• PCI DSS compliance for payment processing
• SOC 2 Type II certification (in progress)

International Data Transfers

FlexiDoc operates globally. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Lodge a complaint with supervisory authorities

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account information: Until account deletion
• Transaction records: 7 years for tax purposes
• Converted documents: Automatically deleted after 24 hours
• Usage logs: 90 days for troubleshooting

Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve services
• Provide security features
• Remember your settings

You can control cookies through your browser settings. Disabling cookies may limit some features of our service.

Children's Privacy

FlexiDoc is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a prominent notice on our service. Your continued use of FlexiDoc after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: