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Government
GovServe Municipality
Improving citizen access to public records with 65% reduction in information requests and $500K annual savings.
Government
Enterprise
2024
$500K
Annual Savings
89%
Satisfaction
65%
FOIA Reduction
100%
Compliance
The Challenge
GovServe Municipality, serving 450,000 residents, struggled with document transparency:
- 500+ FOIA requests monthly, each taking 4-6 hours
- Federal mandate for ADA/Section 508 compliance
- 30% of residents needed multilingual access
- Limited IT budget with cost reduction pressure
- 20 years of documents in various formats
The Solution
GovServe created a modern public records portal with FlexiDoc:
- Comprehensive digitization of 20 years of records
- Full-text search with faceted filtering
- Automatic WCAG and Section 508 compliance
- Real-time translation to multiple languages
- Mobile-responsive citizen portal
Civic Impact
FlexiDoc transformed government transparency:
$500K
Annual Savings
In staff time and resources
89%
Satisfaction
Citizen satisfaction rate
65%
FOIA Reduction
Fewer information requests
100%
Compliance
Accessibility compliance
Key Achievements
- 24/7 access to public records
- 75% faster response to requests
- 90% reduction in paper storage
- 3.5x increase in citizen engagement
“FlexiDoc transformed our relationship with citizens. Instead of waiting weeks for documents, they find what they need instantly. We've become a model for transparent governance.”
Mayor Rebecca Martinez
Mayor, GovServe Municipality
Key FlexiDoc Features Used
Bulk Processing
Decades of documents converted efficiently
Multi-language Support
Automatic translation with official terminology
Accessibility Suite
Full ADA/Section 508 compliance
Search Integration
Powerful search with government filters