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Government

GovServe Municipality

Improving citizen access to public records with 65% reduction in information requests and $500K annual savings.

Government
Enterprise
2024
$500K
Annual Savings
89%
Satisfaction
65%
FOIA Reduction
100%
Compliance

The Challenge

GovServe Municipality, serving 450,000 residents, struggled with document transparency:

  • 500+ FOIA requests monthly, each taking 4-6 hours
  • Federal mandate for ADA/Section 508 compliance
  • 30% of residents needed multilingual access
  • Limited IT budget with cost reduction pressure
  • 20 years of documents in various formats

The Solution

GovServe created a modern public records portal with FlexiDoc:

  • Comprehensive digitization of 20 years of records
  • Full-text search with faceted filtering
  • Automatic WCAG and Section 508 compliance
  • Real-time translation to multiple languages
  • Mobile-responsive citizen portal

Civic Impact

FlexiDoc transformed government transparency:

$500K
Annual Savings
In staff time and resources
89%
Satisfaction
Citizen satisfaction rate
65%
FOIA Reduction
Fewer information requests
100%
Compliance
Accessibility compliance

Key Achievements

  • 24/7 access to public records
  • 75% faster response to requests
  • 90% reduction in paper storage
  • 3.5x increase in citizen engagement
"FlexiDoc transformed our relationship with citizens. Instead of waiting weeks for documents, they find what they need instantly. We've become a model for transparent governance."
Mayor Rebecca Martinez
Mayor, GovServe Municipality

Key FlexiDoc Features Used

Bulk Processing

Decades of documents converted efficiently

Multi-language Support

Automatic translation with official terminology

Accessibility Suite

Full ADA/Section 508 compliance

Search Integration

Powerful search with government filters

Ready to Transform Your Document Workflow?

Join GovServe Municipality and thousands of other organizations using FlexiDoc.

    GovServe Municipality - Achieving Government Transparency