Healthcare

HealthPlus Network

Transforming patient experience with mobile-responsive documents while maintaining HIPAA compliance.

Healthcare

Enterprise

2024

+250%

Portal Usage

4.8/5

Patient Rating

80%

Support Reduction

$1.2M

Annual Savings

The Challenge

HealthPlus Network, operating 45 hospitals and 200 clinics, faced critical patient engagement issues:

PDFs unreadable on mobile devices (78% of patient access)
Maintaining HIPAA compliance while improving accessibility
Only 22% of patients regularly accessed health records
40% of help desk calls about document access
Documents needed in 15+ languages

The Solution

HealthPlus implemented FlexiDoc to transform patient document experience:

Mobile-first responsive HTML conversion
HIPAA-compliant infrastructure with encryption
Plain language summaries alongside medical terms
One-click translation to preferred language
Offline viewing capability

Patient-Centered Results

FlexiDoc dramatically improved patient engagement:

+250%

Portal Usage

Increase in patient portal usage

4.8/5

Patient Rating

Average satisfaction rating

80%

Support Reduction

Decrease in support tickets

$1.2M

Annual Savings

In support costs

Key Achievements

89% of patients now regularly access records
73% reduction in time to find health information
92% patient satisfaction with digital tools
45% faster patient onboarding

"FlexiDoc helped us achieve our vision of truly accessible healthcare information. Patients can now easily understand and engage with their health data, leading to better health outcomes."

Dr. Sarah Davis

Chief Medical Information Officer, HealthPlus Network

Key FlexiDoc Features Used

HIPAA Compliance

Full compliance with BAA and audit trails

Mobile Optimization

Perfect readability on all devices

Multi-language Support

Automatic translation for 15+ languages

Smart Summaries

Plain language medical summaries

Ready to Transform Your Document Workflow?

Join HealthPlus Network and thousands of other organizations using FlexiDoc.